3 New Features To Reduce Care Fragmentation

MD Live is committed to offering seamless patient care that helps break down barriers and reduce care fragmentation. Innovative capabilities, including our latest product launches below, help us deliver high-quality telehealth experiences to health plans and their members, making access to quality care even easier. And, each new feature is provided at no additional cost to clients or members.

MD Live E-Treatment

Need care now? Skip the waiting room with MD Live E-Treatment – no live chat required.1

What it is
MD Live E-Treatment provides talk-free, on-demand access to urgent care for over 100 non-emergency conditions. After a patient completes a brief assessment of their symptoms, their responses are routed to an MD Live board-certified provider.2 Patients receive their diagnosis and treatment plan within an hour, with prescriptions sent to their pharmacy of choice, if necessary.3

Why members love it

• Patients often face time constraints, such as not having the time to wait for an appointment, can't get away from work for a virtual visit, or just don't feel like speaking to a provider live.
• With E-treatment, patients can get the help they need without the hassle of scheduling an appointment at the same standard of quality care they've come to expect from MD Live.
  

Value for plan sponsors

• Reduces common barriers to healthcare access that often result in delayed care or complete avoidance.
• Helps prevent more costly in-person urgent care or emergency room visits.
• Increases patient loyalty through improved convenience and accessibility.

• 1

  E-Treatment will be available in US states, except Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia. Patients who don't have E-Treatment available will not see it as an option in the MD Live patient portal. E-Treatment is available Monday through Friday, 8 am to 7 pm ET, excluding federal holidays.

• 2

  If your MD Live doctor believes the patient's condition requires a higher level of care, they can quickly and easily transfer the patient to a phone or video consultation so they don't have to start their visit over.

• 3

  Prescriptions are available at the physician's discretion when medically necessary.

MD Live Well-being Tools

Digital tools keep members engaged between visits and seamlessly bridge the information gap between patients and their behavioral health provider to improve outcomes.

What it is
Available through the MD Live Health Coaching app, MD Live Well-being Tools allow patients to share data with their behavioral health provider or care team between visits. An MD Live therapist or psychiatrist has the option to assign Well-being Tools to a patient after the initial visit, allowing them to track to track progress on their journey and detect potential treatment issues early. The tools include CBT-based action plans, guided meditation, journaling, and trackers for mood, anxiety, and sleep.

Action Plans
Use elements of cognitive behavioral therapy to learn strategies such as anxiety reduction or improving social skills

Mood Tracking
Rate mood, anxiety, and sleep on a daily basis with recommendations based on patterns over time

More
Manage settings and find answers to commonly asked questions

Meditation Resources
Provides audio files of guided mediations, including relaxation, sleep, breathing, pain, anger, impatience, and grief

Journal
Track thoughts, emotions, and behaviors to improve self-awareness and take steps to enhance wellness

Why members love it

• MD Live Well-being Tools help patients remain engaged in their care between visits—all in one app.
• Patients can access the personalized tools at whatever time is most convenient for them.
• Information is securely and automatically shared with their behavioral health provider, removing the burden from the patient.
• This information facilitates open conversations between behavioral health professionals and patients to find the best strategies and improve outcomes.

Value for plan sponsors

• Centralizes all data from a single point of care, offering patients continuous support while facilitating seamless data sharing.
• Unlike standalone mental health and wellness apps where a patient's providers don't have access to the information in the app, Well-being Tools are designed to share information between patients and behavioral health professionals smoothly.
• Empowers behavioral health professionals to track progress and make data-driven decisions, ultimately improving patient outcomes.

MD Live Integrated Preventive Screenings7

Hassle-free, integrated imaging orders promote patient compliance for preventive screenings.

What it is
MD Live can order and help coordinate preventive screenings for patients during wellness screenings and routine care visits. Dedicated care coordinators manage the administrative work from end to end, including scheduling local in-network appointments, preparatory work, and updating the patient profile with image scan results.

Why members love it

• Preventive screenings are hassle-free with dedicated, personalized support.
• Appointments are scheduled for patients at locations and times that work best for them so they receive timely preventive screenings and follow-up care if needed.
  

Value for plan sponsors

• Drives patient compliance with recommended preventive screening by addressing significant care barriers and reducing friction.
• Helps control costs by coordinating scheduling exclusively for in-network, free-standing, and preferred imaging facilities.
• Timely preventive screenings can lead to earlier clinical interventions and improved health outcomes.
• Significantly enhances virtual primary care's ability to promote preventive health.

• 7

  MD Live Integrated Imaging Orders are currently only available with certain plans. Broader availability of this feature is coming soon.

Increasing access to quality care

MD Live is committed to increasing access to quality care for all patients we serve. E-treatment, Well-being Tools, and Integrated Preventive Screenings offer more complete care on a single platform – helping plans lower costs, boost member satisfaction, and meet rising expectations now.