MD Live E-Treatment.
Improving patient engagement, convenience, and quality:
MD Live E-Treatment benefits for members and employees:
Seamless technology provides on-demand care delivery that isn't limited to an appointment time.
Reduces common barriers, including scheduling, convenience, or personal preferences, which can result in delayed or complete care avoidance.
An MD Live provider can quickly and easily transfer the patient to a phone or video consultation, if necessary, so the patient doesn't have to start the visit over.
Available 7 days a week, from 8 a.m. to 7 p.m. EST, excluding federal holidays.
- Low or no copay, depending on insurance.2
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Pricing for asynchronous care will be the same as other Urgent Care modalities for members and employees.
How MD Live E-Treatment works:
MD Live E-Treatment is talk-free access to urgent care for over 100 common, non-emergency conditions, like cold and flu, ear concerns, pink eye, and rash.
Patients have access to the same high-quality, board-certified doctors and care as a live virtual visit.3
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Patients who don’t have E-Treatment available to them will not see it as an option in the MD Live patient portal.
An MD Live doctor will only reach out to the patient if follow-up care is needed and will let them know if their condition requires a live virtual visit or another type of care.5
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If your MD Live doctor believes your condition requires a higher level of care, they can quickly and easily move you to a phone or video consultation so you don’t have to start your visit over.
MD Live E-Treatment provides care for over 100 conditions, including:
Frequently asked questions.
- MD Live E-Treatment provides more flexibility when connecting with an MD Live doctor. E-Treatment is a convenient option compared to talking live to a doctor by phone or video chat.
- Patients get the same quality doctors and care they've come to expect from MD Live.
- MD Live E-Treatment is available for over 100 conditions as an option within our Urgent Care solution, including sinus infections, sore throat, cough, COVID-19, ear pain, pink eye, urinary tract infections (UTI), and more.
- If a provider believes a patient's condition requires a higher level of care, the doctor can quickly and easily transfer the visit to a phone or video consultation so the patient doesn't have to start the visit over.
E-Treatment is asynchronous virtual care, which enables on-demand care delivery that isn't limited to an appointment time. Patients don't connect real-time with their provider over video or phone for live dialogue as they do in the current Urgent Care experience.
With E-Treatment, a patient submits their information through a digital symptom assessment on their own time, and a provider reviews the patient's responses on their own time to provide a diagnosis and treatment plan.
Today, phone and video visits are available 24/7, whereas E-Treatment visits will be available from 8am - 7pm EST.
Yes. MD Live E-Treatment is not based on artificial intelligence or machine learning, and physicians make all care decisions. With built-in logic, MD Live E-Treatment patient symptom assessment questionnaires are evidence-based and dynamically changing—allowing for a thorough, personalized experience for each patient.
Yes, the doctors that currently provide urgent care for MD Live will also support MD Live E-Treatment visits.
E-Treatment is available 7 days a week from 8 a.m. – 7 p.m. EST, excluding federal holidays.
Async care will be available in US states, except Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia.
- MD Live E-Treatment provides more flexibility when connecting with an MD Live doctor. E-Treatment is a convenient option compared to talking live to a doctor by phone or video chat.
- Patients get the same quality doctors and care they've come to expect from MD Live.
- MD Live E-Treatment is available for over 100 conditions as an option within our Urgent Care solution, including sinus infections, sore throat, cough, COVID-19, ear pain, pink eye, urinary tract infections (UTI), and more.
- If a provider believes a patient's condition requires a higher level of care, the doctor can quickly and easily transfer the visit to a phone or video consultation so the patient doesn't have to start the visit over.
E-Treatment is asynchronous virtual care, which enables on-demand care delivery that isn't limited to an appointment time. Patients don't connect real-time with their provider over video or phone for live dialogue as they do in the current Urgent Care experience.
With E-Treatment, a patient submits their information through a digital symptom assessment on their own time, and a provider reviews the patient's responses on their own time to provide a diagnosis and treatment plan.
Today, phone and video visits are available 24/7, whereas E-Treatment visits will be available from 8am - 7pm EST.
Yes. MD Live E-Treatment is not based on artificial intelligence or machine learning, and physicians make all care decisions. With built-in logic, MD Live E-Treatment patient symptom assessment questionnaires are evidence-based and dynamically changing—allowing for a thorough, personalized experience for each patient.
Yes, the doctors that currently provide urgent care for MD Live will also support MD Live E-Treatment visits.
E-Treatment is available 7 days a week from 8 a.m. – 7 p.m. EST, excluding federal holidays.
Async care will be available in US states, except Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia.