B2B MD Live E-Treatment

MD Live E-treatment

MD Live
E-Treatment.

Improving efficiency, affordability, and outcomes for health plans and employers

Early outcomes for MD Live E-Treatment:

Provider
85%

of encounters treated
without escalation

Clock
4 minutes

average time to deliver care

People
43%

new patients engaged1

  • 1

    Percentage of E-Treatment patients who were new or had not used the MD Live platform within the last 3 years.

Improving patient engagement, convenience, and quality:

Loyalty

+ Drives patient loyalty.


Convenient for patients who don't want or need live interactions for low-acuity conditions.

Virtual Care

+ Designed for accessibility.


Self-paced interview, so patients work on their own time. Questionnaire designed at 4th grade reading level for reading ease.

ER

+ Saves time.


E-Treatment saves patients time and unnecessary trips to the ER or urgent care clinics.

Care

+ Provides trusted care.


The same personalized, quality care from an MD Live board-certified doctor as a live Urgent Care visit.

MD Live E-Treatment benefits for members and employees:

Technology

Seamless technology provides on-demand care delivery that isn't limited to an appointment time.

Interactive

Reduces common barriers, including scheduling, convenience, or personal preferences, which can result in delayed or complete care avoidance.

Virtual Care

An MD Live provider can quickly and easily transfer the patient to a phone or video consultation, if necessary, so the patient doesn't have to start the visit over.

Calendar

Available 7 days a week, from 8 a.m. to 7 p.m. EST, excluding federal holidays.

Savings

Low or no copay, depending on insurance.2

  • 2

    Pricing for asynchronous care will be the same as other Urgent Care modalities for members and employees.

How MD Live E-Treatment works:

MD Live E-Treatment is talk-free access to urgent care for over 100 common, non-emergency conditions, like cold and flu, ear concerns, pink eye, and rash.

Patients have access to the same high-quality, board-certified doctors and care as a live virtual visit.3

  • 3

    Patients who don’t have E-Treatment available to them will not see it as an option in the MD Live patient portal.

B2B E-Treatment Step 1

Step 1

Users complete a symptom questionnaire through the secure MD Live portal, which takes 8-10 minutes on average.

B2B E-Treatment Step 2

Step 2

After the patient completes their assessment, it is reviewed by an MD Live board-certified provider. Physicians make all care decisions, allowing each patient a thorough, personalized experience.

B2B E-Treatment Step 3

Step 3

Patients receive a diagnosis and treatment plan within 60 minutes, with prescriptions sent to their preferred pharmacy if medically appropriate.4

  • 4

    Prescriptions are available at the physician’s discretion when medically necessary.

An MD Live doctor will only reach out to the patient if follow-up care is needed and will let them know if their condition requires a live virtual visit or another type of care.5

  • 5

    If your MD Live doctor believes your condition requires a higher level of care, they can quickly and easily move you to a phone or video consultation so you don’t have to start your visit over.

MD Live E-Treatment provides care for over 100 conditions, including:

Acute Conditions

  • Acute Gastroenteritis
  • Bacterial Vaginosis
  • Burn (Including Sunburn)
  • Constipation
  • Cough
  • Ear Concerns
  • Eye Concerns
  • Gout
  • Motion Sickness
  • Mouth Sores
  • Rash
  • Respiratory Illnesses6
  • UTI (Adult Females, 18+)
  • Yeast Infections
  • 6

    MD Live doctors can prescribe the antiviral, Paxlovid, in the treatment of COVID-19 to patients ages 18 and older when medically appropriate. MD Live doctors cannot prescribe Molnupiravir or other medications beyond Paxlovid in the treatment of COVID-19.

Pediatric Conditions*

  • Acne
  • Allergies
  • Burn (Including Sunburn)
  • Cold & Flu
  • Cough
  • COVID-19
  • Ear Concerns
  • Eye Concerns
  • Head Lice
  • Rash

*Age limitations for MD Live E-treatment are in compliance with MD Live clinical protocols. Medical conditions not supported by telehealth include, but are not limited to, children under three months of age with a fever, eye issues in children under three, or ear pain in children under three.

Ongoing, Everyday Needs

  • Acne
  • Allergies
  • Birth Control7
  • Erectile Dysfunction (ED)8
  • Hair Loss9
  • Headaches
  • Low Back Pain
  • 7

    Available in pill, patch, ring, and gel forms. Service is available for women 18-45 who are not currently pregnant and have had a normal blood pressure reading in the past 6 months.

  • 8

    Refills only; diagnosis for erectile dysfunction and ejaculatory disorders coming soon.

  • 9

    MD Live cannot treat hair loss conditions that require an in-person evaluation.

Frequently asked questions.

  • MD Live E-Treatment provides more flexibility when connecting with an MD Live doctor. E-Treatment is a convenient option compared to talking live to a doctor by phone or video chat.
  • Patients get the same quality doctors and care they've come to expect from MD Live.
  • MD Live E-Treatment is available for over 100 conditions as an option within our Urgent Care solution, including sinus infections, sore throat, cough, COVID-19, ear pain, pink eye, urinary tract infections (UTI), and more.
  • If a provider believes a patient's condition requires a higher level of care, the doctor can quickly and easily transfer the visit to a phone or video consultation so the patient doesn't have to start the visit over.

E-Treatment is asynchronous virtual care, which enables on-demand care delivery that isn't limited to an appointment time. Patients don't connect real-time with their provider over video or phone for live dialogue as they do in the current Urgent Care experience.

With E-Treatment, a patient submits their information through a digital symptom assessment on their own time, and a provider reviews the patient's responses on their own time to provide a diagnosis and treatment plan.

Today, phone and video visits are available 24/7, whereas E-Treatment visits will be available from 8am - 7pm EST.

Yes. MD Live E-Treatment is not based on artificial intelligence or machine learning, and physicians make all care decisions. With built-in logic, MD Live E-Treatment patient symptom assessment questionnaires are evidence-based and dynamically changing—allowing for a thorough, personalized experience for each patient.

Yes, the doctors that currently provide urgent care for MD Live will also support MD Live E-Treatment visits.

E-Treatment is available 7 days a week from 8 a.m. – 7 p.m. EST, excluding federal holidays.

Async care will be available in US states, except Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia.