Improving patient engagement, convenience, and quality:
+ Drives patient loyalty.
Convenient for patients who don't want or need live interactions for low-acuity conditions.
+ Designed for accessibility.
Self-paced interview, so patients work on their own time. Questionnaire designed at 4th grade reading level for reading ease.
+ Saves time.
E-Treatment saves patients time and unnecessary trips to the ER or urgent care clinics.
+ Provides trusted care.
The same personalized, quality care from an MD Live board-certified doctor as a live Urgent Care visit.
MD Live E-Treatment benefits for members and employees:
How MD Live E-Treatment works:
MD Live E-Treatment is talk-free access to urgent care for over 100 common, non-emergency conditions, like cold and flu, ear concerns, pink eye, and rash.
Patients have access to the same high-quality, board-certified doctors and care as a live virtual visit.3
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Patients who don’t have E-Treatment available to them will not see it as an option in the MD Live patient portal.
An MD Live doctor will only reach out to the patient if follow-up care is needed and will let them know if their condition requires a live virtual visit or another type of care.5
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If your MD Live doctor believes your condition requires a higher level of care, they can quickly and easily move you to a phone or video consultation so you don’t have to start your visit over.
MD Live E-Treatment provides care for over 100 conditions, including:
Frequently asked questions.
- MD Live E-Treatment provides more flexibility when connecting with an MD Live doctor. E-Treatment is a convenient option compared to talking live to a doctor by phone or video chat.
- Patients get the same quality doctors and care they've come to expect from MD Live.
- MD Live E-Treatment is available for over 100 conditions as an option within our Urgent Care solution, including sinus infections, sore throat, cough, COVID-19, ear pain, pink eye, urinary tract infections (UTI), and more.
- If a provider believes a patient's condition requires a higher level of care, the doctor can quickly and easily transfer the visit to a phone or video consultation so the patient doesn't have to start the visit over.
E-Treatment is asynchronous virtual care, which enables on-demand care delivery that isn't limited to an appointment time. Patients don't connect real-time with their provider over video or phone for live dialogue as they do in the current Urgent Care experience.
With E-Treatment, a patient submits their information through a digital symptom assessment on their own time, and a provider reviews the patient's responses on their own time to provide a diagnosis and treatment plan.
Today, phone and video visits are available 24/7, whereas E-Treatment visits will be available from 8am - 7pm EST.
Yes. MD Live E-Treatment is not based on artificial intelligence or machine learning, and physicians make all care decisions. With built-in logic, MD Live E-Treatment patient symptom assessment questionnaires are evidence-based and dynamically changing—allowing for a thorough, personalized experience for each patient.
Yes, the doctors that currently provide urgent care for MD Live will also support MD Live E-Treatment visits.
E-Treatment is available 7 days a week from 8 a.m. – 7 p.m. EST, excluding federal holidays.
Async care will be available in US states, except Kansas, Mississippi, New Mexico, West Virginia, and the District of Columbia.